Career overview

Administrative Services Managers

O*NET-SOC 11-3012.00

Median pay / yr$108,390

OutlookRapid Growth

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

What it takes

The skills, knowledge, and credentials employers look for in Administrative Services Managers.

Skills employers look for

Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading ComprehensionUnderstanding written sentences and paragraphs in work-related documents.
Time ManagementManaging one's own time and the time of others.
SpeakingTalking to others to convey information effectively.
CoordinationAdjusting actions in relation to others' actions.

Knowledge areas

Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
AdministrativeKnowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.