Career overview

Claims Adjusters, Examiners, and Investigators

O*NET-SOC 13-1031.00

Median pay / yr$76,790

OutlookBelow Average

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

What it takes

The skills, knowledge, and credentials employers look for in Claims Adjusters, Examiners, and Investigators.

Skills employers look for

Reading ComprehensionUnderstanding written sentences and paragraphs in work-related documents.
Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
SpeakingTalking to others to convey information effectively.
Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.

Knowledge areas

Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
AdministrativeKnowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.