Career overview

First-Line Supervisors of Housekeeping and Janitorial Workers

O*NET-SOC 37-1011.00

Median pay / yr$47,520

OutlookAverage

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

What it takes

The skills, knowledge, and credentials employers look for in First-Line Supervisors of Housekeeping and Janitorial Workers.

Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.
CoordinationAdjusting actions in relation to others' actions.
MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
SpeakingTalking to others to convey information effectively.
Time ManagementManaging one's own time and the time of others.

Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and TrainingKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.