Career overview

First-Line Supervisors of Personal Service Workers

O*NET-SOC 39-1022.00

Median pay / yr$47,080

OutlookRapid Growth

Supervise and coordinate activities of personal service workers.

What it takes

The skills, knowledge, and credentials employers look for in First-Line Supervisors of Personal Service Workers.

Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
CoordinationAdjusting actions in relation to others' actions.
Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.
Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.

Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
PsychologyKnowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.