Career overview
Concierges
O*NET-SOC 39-6012.00
Median pay / yr$37,320
OutlookBelow Average
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
What it takes
The skills, knowledge, and credentials employers look for in Concierges.
Skills employers look for
- Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service OrientationActively looking for ways to help people.
- Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
- SpeakingTalking to others to convey information effectively.
- CoordinationAdjusting actions in relation to others' actions.
Knowledge areas
- Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- AdministrativeKnowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- TransportationKnowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
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