Career overview
First-Line Supervisors of Retail Sales Workers
O*NET-SOC 41-1011.00
Median pay / yr$47,320
OutlookNumerous Job Openings
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
What it takes
The skills, knowledge, and credentials employers look for in First-Line Supervisors of Retail Sales Workers.
Skills employers look for
- Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service OrientationActively looking for ways to help people.
- SpeakingTalking to others to convey information effectively.
- CoordinationAdjusting actions in relation to others' actions.
- Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Knowledge areas
- Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Education and TrainingKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Certifications that help you get hired
Not sure this fits? FirstEmbark's free quiz matches you to careers based on what you actually enjoy — no account needed.