Career overview
First-Line Supervisors of Non-Retail Sales Workers
O*NET-SOC 41-1012.00
Median pay / yr$84,130
OutlookBelow Average
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
What it takes
The skills, knowledge, and credentials employers look for in First-Line Supervisors of Non-Retail Sales Workers.
Skills employers look for
- Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.
- MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- SpeakingTalking to others to convey information effectively.
- CoordinationAdjusting actions in relation to others' actions.
Knowledge areas
- Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Certifications that help you get hired
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