Career overview

First-Line Supervisors of Office and Administrative Support Workers

O*NET-SOC 43-1011.00

Median pay / yr$66,140

OutlookNumerous Job Openings

Directly supervise and coordinate the activities of clerical and administrative support workers.

What it takes

The skills, knowledge, and credentials employers look for in First-Line Supervisors of Office and Administrative Support Workers.

Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
CoordinationAdjusting actions in relation to others' actions.
MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading ComprehensionUnderstanding written sentences and paragraphs in work-related documents.
Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.

Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
AdministrativeKnowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.