Career overview

Bill and Account Collectors

O*NET-SOC 43-3011.00

Median pay / yr$46,040

OutlookBelow Average

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

What it takes

The skills, knowledge, and credentials employers look for in Bill and Account Collectors.

Skills employers look for

Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
SpeakingTalking to others to convey information effectively.
PersuasionPersuading others to change their minds or behavior.
Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
WritingCommunicating effectively in writing as appropriate for the needs of the audience.

Knowledge areas

English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Law and GovernmentKnowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.