Career overview

Correspondence Clerks

O*NET-SOC 43-4021.00

Median pay / yr$46,740

OutlookBelow Average

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

What it takes

The skills, knowledge, and credentials employers look for in Correspondence Clerks.

Skills employers look for

WritingCommunicating effectively in writing as appropriate for the needs of the audience.
Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading ComprehensionUnderstanding written sentences and paragraphs in work-related documents.
SpeakingTalking to others to convey information effectively.
Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Knowledge areas

AdministrativeKnowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.