Career overview
Receptionists and Information Clerks
O*NET-SOC 43-4171.00
Median pay / yr$37,230
OutlookNumerous Job Openings
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
What it takes
The skills, knowledge, and credentials employers look for in Receptionists and Information Clerks.
Skills employers look for
- SpeakingTalking to others to convey information effectively.
- Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service OrientationActively looking for ways to help people.
- Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Reading ComprehensionUnderstanding written sentences and paragraphs in work-related documents.
Knowledge areas
- Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- AdministrativeKnowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Certifications that help you get hired
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