Career overview
Dispatchers, Except Police, Fire, and Ambulance
O*NET-SOC 43-5032.00
Median pay / yr$48,880
OutlookBelow Average
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
What it takes
The skills, knowledge, and credentials employers look for in Dispatchers, Except Police, Fire, and Ambulance.
Skills employers look for
- Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- SpeakingTalking to others to convey information effectively.
- CoordinationAdjusting actions in relation to others' actions.
- MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading ComprehensionUnderstanding written sentences and paragraphs in work-related documents.
Knowledge areas
- Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Public Safety and SecurityKnowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- AdministrativeKnowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Certifications that help you get hired
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