Career overview
Office Clerks, General
O*NET-SOC 43-9061.00
Median pay / yr$43,630
OutlookNumerous Job Openings
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
What it takes
The skills, knowledge, and credentials employers look for in Office Clerks, General.
Skills employers look for
- Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading ComprehensionUnderstanding written sentences and paragraphs in work-related documents.
- SpeakingTalking to others to convey information effectively.
- WritingCommunicating effectively in writing as appropriate for the needs of the audience.
- CoordinationAdjusting actions in relation to others' actions.
Knowledge areas
- AdministrativeKnowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Certifications that help you get hired
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